About Us

Benefit from efficient and secure FREE shipping with BrikStacker to Australia, United States, Canada, Mexico & EU Countries for all orders over AUD $65, USD $65, CAD $65, MXN $65 & EURO €35 respectively. Our items undergo meticulous packaging and quick delivery for prompt arrival. Enjoy peace of mind with our efficient and secure shipping services.

Express post is only available in Australia for items that are in stock. For details, please email hello@brikstacker.com

1. How long will the delivery take?

Customers in Australia can expect their orders to be shipped directly from our Australian Warehouse. The estimated delivery time for items in stock is typically 5-7 days, while out of stock items may take around 13-19 days to arrive.

Customers in United States can expect their orders to be shipped directly from our United States Warehouse. The estimated delivery time for items in stock is typically 5-10 days, while out of stock items may take around 13-19 days to arrive.

Customers in Canada, Mexico & Europe can expect their orders to be shipped directly from our International Warehouse. The estimated delivery time is typically 13-19 days. For orders shipping to Canada and Mexico, customers are responsible for any import taxes or duties.

2. Do you deliver overseas?

Yes, Brikstacker only handles all the deliveries within Australia, United States, Canada, Mexico & Europe. For other locations, please email hello@brikstacker.com

3. Can you deliver to a PO Box?

Yes!

4. My order hasn't arrived, what now?

If your order hasn't arrived, please contact Customer Support at hello@brikstacker.com and we will look into it for you.

5. Do you offer click and collect service?

No, but we provide free delivery service to you.

If your parcel has not yet been dispatched from our warehouse we'll be happy to cancel your order. Simply get in touch with us by replying to your order confirmation email and a team member will be happy to help. If the parcel has been dispatched, we may still be able to intercept it when it arrives at the distribution centre and have it returned to us. If we are unsuccessful we will make sure to provide a return address to which you can send your parcel once it's been delivered.

Yes! We know that sometimes everyone changes their mind about a purchase, we are happy to accept no-question, hassle-free returns. Contact us within 7 days of receiving the product on hello@brikstacker.com and we'll guide you through the steps of returning the product. In order to qualify for a refund, the model must be in its original, sealed packaging. 

Please note that all refunds processed via PayPal will be inclusive of the PayPal service charge. This is being enforced by PayPal and is something we have no control over. Please see the below statement from PayPal regarding refunds:

"In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, however fees from the original transaction will not be returned. This policy will not apply to duplicate transactions or voids. You can review the PayPal User Agreement for more information on our return policies." - PayPal

We do not charge any restocking fees or anything like that. If your
model is returned unopened, in new condition, your full order value will be refunded. For our full returns & refunds policy, please visit our Returns & refunds page. 

You will be responsible for arranging the return postage. Return costs are non refundable. We strongly recommend using a tracked service. 

After placing your order, your parcel is prepared within 24h and is sent to a distribution centre. It will arrive here within 1-3 working days. The team here will select the fastest shipping option to your address and will ship out your parcel in the same day. Once your order is shipped, you will receive a shipping confirmation email containing your tracking information as well as a link to a website where you can track your order. If you haven't received a shipping confirmation email yet and it's been more than 4 working days since you placed your order, please get in touch with us and we'll send you your tracking information manually.

Please note that for shipping services like DHL Express, it can take a bit longer for the parcel to arrive to the courier's distribution centre. However once dispatched shipping will only take 24-48h, making the entire shipping time shorter.

You can find your tracking number by clicking the link in either your order confirmation or shipping confirmation email.

Sometimes tracking information can update a bit slowly due to the courier's internal tracking systems. This is especially true for DHL Express services. If it's been more than 48h since you've received your tracking information and the tracking number shows as being invalid, please get in touch with us on hello@brikstacker.com or by replying to your order confirmation email and we will get in touch with the courier on your behalf. 

All our products include building instruction booklet and ships with original gift box. Each product is accompanied by detailed building instructions for easy assembly

In the very rare circumstance that your model is missing certain parts, please reach out to us on hello@brikstacker.com or by replying to your order confirmation email. In this email, please include pictures of the missing parts from the instruction booklet and we will send replacement parts out to you as soon as we can.