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How to read JEKCA's instructions?

Things you should know before you start:

  • There are different lengths of pins:
  • JEKCA articles are built from the bottom up.

  • Some products may use the same manual. The procedure is exactly the same, despite the differences in the colors of the bricks and pins.

 

 

Let's get started!

  1. Place the first layer of bricks accordingly. The blue area means that the bricks are on the same layer and will be connected in a later step.


  2. Stack another layer of bricks on top.


  3. Place the SS2** pins into the correct holes.
    Lighter colored bricks indicate bricks built in the previous steps (grey-green in this example).


    Turn 90° clockwise to lock the pins. Do not exceed 90°.
    **Please distinguish between pins of different lengths. SS2 is used when the length of the pin is not specified.





  4. Stack the bricks and lock the pins according to the next step. Repeat until the last step.





    Done!

 

Memory:

  • Make sure each layer of bricks is locked from time to time.
  • Sometimes it may look like some bricks are floating. Please continue and they will be connected to the main body by bricks from above.
  • If you have any questions about our products, please contact us via email at hello@brikstacker.com

 

 

 

Frequently Asked Questions

Shipping and Processing

What countries do you ship to?

Benefit from efficient and secure FREE shipping with BrikStacker to Australia, New Zealand, United States & Canada for all orders over AUD $65, NZD $65, USD $65 & CAD $65 respectively. Our items undergo meticulous packaging and quick delivery for prompt arrival. Enjoy peace of mind with our efficient and secure shipping services.

How long will it take to receive my order?

1. How much is the delivery cost?

Benefit from efficient and secure FREE shipping with BrikStacker to Australia, United States, Canada & New Zealand for all orders over AUD $65, USD $65, CAD $65 & NZD $65 respectively. Our items undergo meticulous packaging and quick delivery for prompt arrival. Enjoy peace of mind with our efficient and secure shipping services.

Express post is only available in Australia for items that are in stock. For details, please email hello@brikstacker.com

2. How long will the delivery take?

Customers in Australia can expect their orders to be shipped directly from our Australian Warehouse. The estimated delivery time for items in stock is typically 5-7 days, while out of stock items may take around 14-20 days to arrive.

Customers in United States can expect their orders to be shipped directly from our United States Warehouse. The estimated delivery time for items in stock is typically 5-10 days, while out of stock items may take around 14-20 days to arrive.

Customers in Canada can expect their orders to be shipped directly from our United States Warehouse. The estimated delivery time is typically 14-20 days

Customers in New Zealand can expect their orders to be shipped directly from our Hong Kong Warehouse. The estimated delivery time is typically 14-20 days.

3. Do you deliver overseas?

Yes, Brikstacker only handles all the deliveries within Australia, United States, Canada and New Zealand. For other locations, please email hello@brikstacker.com


4. Can you deliver to a PO Box?

Yes!

5. My order hasn't arrived, what now?

If your order hasn't arrived, please contact Customer Support at hello@brikstacker.com and we will look into it for you.

6. Do you offer click and collect service?

No, but we provide free delivery service to you.

Returns and Refunds

Can I cancel my order once it has been placed?

If your parcel has not yet been dispatched from our warehouse we'll be happy to cancel your order. Simply get in touch with us by replying to your order confirmation email and a team member will be happy to help. If the parcel has been dispatched, we may still be able to intercept it when it arrives at the distribution centre and have it returned to us. If we are unsuccessful we will make sure to provide a return address to which you can send your parcel once it's been delivered.

Do you offer refunds and returns?

Yes! We know that sometimes everyone changes their mind about a purchase, we are happy to accept no-question, hassle-free returns. Contact us within 7 days of receiving the product on hello@brikstacker.com and we'll guide you through the steps of returning the product. In order to qualify for a refund, the model must be in its original, sealed packaging. 

Refunds made via Paypal

Please note that all refunds processed via PayPal will be inclusive of the PayPal service charge. This is being enforced by PayPal and is something we have no control over. Please see the below statement from PayPal regarding refunds:

"In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, however fees from the original transaction will not be returned. This policy will not apply to duplicate transactions or voids. You can review the PayPal User Agreement for more information on our return policies." - PayPal

Are there any additional return costs?

We do not charge any restocking fees or anything like that. If your
model is returned unopened, in new condition, your full order value will be refunded. For our full returns & refunds policy, please visit our Returns & refunds page. 

Who is responsible for covering the return postage charge?

You will be responsible for arranging the return postage. Return costs are non refundable. We strongly recommend using a tracked service. 

Tracking and Delivery

Has my order been shipped yet?

After placing your order, your parcel is prepared within 24h and is sent to a distribution centre. It will arrive here within 1-3 working days. The team here will select the fastest shipping option to your address and will ship out your parcel in the same day. Once your order is shipped, you will receive a shipping confirmation email containing your tracking information as well as a link to a website where you can track your order. If you haven't received a shipping confirmation email yet and it's been more than 4 working days since you placed your order, please get in touch with us and we'll send you your tracking information manually.

Please note that for shipping services like DHL Express, it can take a bit longer for the parcel to arrive to the courier's distribution centre. However once dispatched shipping will only take 24-48h, making the entire shipping time shorter.

Where can I find my tracking number?

You can find your tracking number by clicking the link in either your order confirmation or shipping confirmation email.

My tracking number isn't working, how can I track my order?

Sometimes tracking information can update a bit slowly due to the courier's internal tracking systems. This is especially true for DHL Express services. If it's been more than 48h since you've received your tracking information and the tracking number shows as being invalid, please get in touch with us on hello@brikstacker.com or by replying to your order confirmation email and we will get in touch with the courier on your behalf. 

Instruction Manual And Missing Parts

Do your models come with instruction manual?

All our products include building instruction booklet and ships with original gift box. Each product is accompanied by detailed building instructions for easy assembly

I am missing some parts of my model, where can I get replacements?

In the very rare circumstance that your model is missing certain parts, please reach out to us on hello@brikstacker.com or by replying to your order confirmation email. In this email, please include pictures of the missing parts from the instruction booklet and we will send replacement parts out to you as soon as we can.

Get in touch

Have questions about your order, or a general enquiry?

Contact us
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